Fish Lane Studios is independently owned and registered company in Brisbane Australia and respects the privacy of our Clients. At no time will any information relating to our Clients and/or their email or postal/delivery address be released to an external party outside of the Fish Lane Studio sales network.
Only our Artists responsible for the shipping of the Artwork from their Studios, will be notified of a delivery address and Client name and price of the sale.
Mailing lists will not be sold or released to any marketing or sales promotion 3rd party and at all times the details of transactions will be retained within the Fish Lane Studio systems.
All purchases through Fish Lane Studios are made through PayPal. The transaction is an agreement between the Artist and the Client.
Customers may proceed through checkout via their established PayPal account, or as a guest through PayPal. We believe PayPal to be one of the safest and most reliable forms of transacting on the Internet. Please see PayPal.com for further details.
The Artist/Designer of the product physically holds artwork listed on the Fish Lane Studios Site. When Artwork is ordered via the Shopping Cart on the Fish Lane Studios Site the Artist is notified and will package and ship within 2 – 3 working days. Delivery time will be determined from that point of processing.
If the product is personalised or made to order i.e. ‘a Commission’, delivery times will vary, and will be confirmed by the seller via the Fish Lane Studios commercial Management directly to the Client.
Fish Lane Studios Shopping Cart calculates the cost of Shipping, as close to the requested delivery location as possible based on the best know shipping channels for Fine Art Transport. The estimated price will be added by the Shopping Cart to the final price of the Artwork and be visible on the Checkout Page prior to the Purchaser processing through to the PayPal site. No discussion will be entered into re this pricing. Please note that a number of the products are internationally designed and as such shipping charges are not avoidable.
Each order does arrive directly from the Artist, as and such delivery times may vary. You will be made aware of when to expect your purchase. If that time lapses, please do not hesitate contacting Fish Lane Studios for an update. All our Artists are serious about their products and customer service, and will respond promptly.
Refunds and Exchanges
Unless expressly stated on the product page, Artists will follow the Fish Lane Studios returns policy as detailed below.
Faulty or Damaged Product
If you receive a faulty or damaged product, please provide Fish Lane Studios with photographic evidence and arrange for the product to be returned to the Artist, at the Purchaser’s cost.
Once the faulty or damaged product is received, you will receive a full credit, via PayPal, or a credit voucher from the Artist concerned, whichever is the Purchaser’s choice.
Change of Mind
The Artist or Fish Lane Studios will make no cash refunds, because of a change of mind, so please be sure of choice prior to the original processing of your Shopping Cart Purchase. If you decide you no longer want the product, within 14 days of receiving it, the Artist will offer you a credit voucher equivalent to the original purchase amount to buy a similar priced artwork or a selection made by the Purchaser.
The credit voucher will be activated once the Artist and/or Fish Lane Studios receive the product back in as new condition. Please note shipping costs will be borne by the Purchaser in this instance.
If you have any queries with regards to a return, please do not hesitate contacting our Customer Service Team, click here. We will endeavour to respond to you within 48 hours.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Credit Card and financial information is not requested and stored on the local @fishlanestudios.com site – it is only requested once you have passed through the PayPal Gateway for purchase of your choice of item and this is then managed as part of the secure online shopping processes managed by PayPal – please see PAYMENTS below.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store:
- Completed order information for 7 Years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
- Retain inactive accounts for 1 Year
- Retain cancelled orders for 1 Year
- Retain failed orders for 1 Year
- Retain pending orders for 2 weeks
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share shipping information with our Artists and third parties who help us provide our orders and store services to you. Our Stable of Artists are listed but may vary depending on the Exhibition or Auction that you are viewing, please note you can always contact us regarding an Artist or Event at any time – we are based in Brisbane – Australian on Eastern Standard Time (EST).
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.